Refund and Return

Last updated: July 04, 2018

1. BACKGROUND

Last updated: July 04, 2018

2. DEFINITIONS

  1. Banking Day : ( cf. Payment Policy).
  2. Business Day : means every official working day of the week in the United Kingdom.
  3. Chargeback : means return of the User’s money by his/her Issuing Bank due to the disputed and/or fraudulent transaction.
  4. Eligibility Criteria : means the set of requirements that must be met for Refund or Return.
  5. Funding : ( cf. Payment Policy).
  6. Return Form : means the WODCOIN.IO’s form to be completed by the User, who has requested for his/her Funds to be returned.
  7. Funds : ( cf. Payment Policy).
  8. Issuing Bank : means the bank that has issued payment card to the User as Cardholder.
  9. Refund original amount : means the precise amount of Transaction fee deducted from the amount of certain User’s Transaction.
  10. Refund Form : means the WODCOIN.IO’s form to be completed by the User, who has requested the Refund.
  11. Refund : means giving back the amount of Transaction fee paid by the User with regard to certain Transaction.
  12. Return original amount : means the precise amount of the User’s Funds accumulated on his/her Account.
  13. Return : means giving back the User’s Funds transferred to his/her Account.
  14. Transaction Charges : means any fee charged by a bank/financial institution upon processing a valid refund request.

All other terms and definitions in this Refund Policy are used in the same meaning as under the Terms of Use.

Last updated: July 04, 2018

3. GENERAL CONDITIONS

NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

Last updated: July 04, 2018

4. REFUND ELIGIBILITY CRITERIA

Last updated: July 04, 2018

5. RETURN ELIGIBILITY CRITERIA

Last updated: July 04, 2018

6. PROCESSING TIMELINE

NOTE: WODCOIN.IO reserves the right to lock the User’s Funds while Refund/Return investigation is in process, which means that the Funds could be inaccessible during such investigation.

Last updated: July 04, 2018

7. CHARGEBACKS

Last updated: July 04, 2018

8. MISCELLANEOUS